Smooth switch to TaxCalc transforms speed and efficiency
Liam McHugh, Managing Partner at Steve Pye & Co, knew his firm needed a change. With offices in Norwich and King’s Lynn, a team of 35 staff, and 2,200 clients, the firm had outgrown its previous software.
“We’d been using IRIS Desktop Suite for years, but it was becoming increasingly frustrating,” Liam explains. “The software was slow, expensive, and hadn’t really improved in a long time. On top of that, customer support was poor, and our account manager kept changing. It felt like we were being left behind.”
The training went really well, and our staff picked it up quickly. That was a huge relief.”
The training went really well, and our staff picked it up quickly. That was a huge relief.”
Liam McHugh,
Managing Partner
Finding a better alternative
A simple switchover
A smooth transition
For any firm, switching software can be daunting, but for Liam and his team, the process was smoother than expected.
“The transition was a lot easier than we thought it would be,” he says. “The training went really well, and our staff picked it up quickly. That was a huge relief.”
Improvements in workflow and client service
Key benefits & results
- Happier staff – “They’re not wasting time waiting for slow software.”
- Easier navigation – “Admin staff find it much more intuitive.”
- Time savings – “Tasks that used to take ages are now much quicker.”
- LowHappier staff – “They’re not wasting time waiting for slow software.”
- Easier navigation – “Admin staff find it much more intuitive.”
- Time savings – “Tasks that used to take ages are now much quicker.”
Firm Name: Steve Pye & Co
Location: Norwich and King’s Lynn
Practice Size: 2 partners, 35 staff, 2,200 clients
Previous Software:
IRIS Desktop Suite
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Ready to switch?
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Certain features have made a particular difference:
For firms hesitant about switching, Liam has one clear message: don’t let price be the deciding factor.
“Changing software is always a bit scary, especially when the pricing is so different from the big providers. But the service, support, and product we’ve experienced with TaxCalc are far better than anything we’ve had before.”
Final thoughts
Final thoughts
Asked for his team’s favourite feature, Liam doesn’t hesitate:
“The corporation tax journal. It’s a firm favourite!”
Liam’s advice for accountants
Liam’s advice to other firms
Finding a better alternative
After considering their options, Steve Pye & Co made the switch to TaxCalc and it wasn’t long before they saw the benefits.
Liam says: “We chose TaxCalc because it was quick, easy to use, and cost-effective. The customer support was a breath of fresh air. We actually get to speak to our account manager regularly, and we can see real software updates happening all the time.”
Improvements in workflow and client service
Since moving to TaxCalc, Steve Pye & Co has seen a significant reduction in admin time when submitting accounts and tax returns.
“Batch filing has been a game-changer,” Liam says. “Amending notes and drilling down into figures is much quicker now. Everything is just… faster!”
Key benefits & results
The impact on the team has been clear:
- HMRC authority request – “A simple but hugely helpful tool.”
- Tax return letter, questionnaire, and checklist – “Saves so much time.”
- Overall speed – “Everything just works faster.”
- HMRC authority request – “A simple but hugely helpful tool.”
- Tax return letter, questionnaire, and checklist – “Saves so much time.”
- Overall speed – “Everything just works faster.”
But beyond the software, what stands out most?
“The ease of use. Reviewing accounts, making amendments, and posting notes - it’s all just so much simpler.”
For Steve Pye & Co, switching to TaxCalc wasn’t just about changing software, it was about improving the way they work.
‘Far better than anything before’ – practice thrilled with product and support
‘Far better than anything before’ – practice thrilled with product and support
Customer stories / Steve Pye & Co